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Philadelphia’s Department of Human Services is the county child welfare and juvenile justice agency and is overseen by the Office of Children and Families.Our mission is to provide and promote safety, permanency, and well-being for children and … Found inside – Page 3A Report of a Meeting on the Role of the Social Agency and the Social ... it was planned to find the workers with responsibility for in - service training ... NASW works to enhance the professional growth and development of its members, to create and maintain professional standards, and to advance sound social policies. If information to a telephone call cannot be provided immediately, answers are usually provided within 2 work days of receipt of the call. This requires a fundamental reassessment of goals, objectives, tactics, personnel, tools, and metrics. 630-234-0164 Excellent content. To receive CEs at a Live Gottman Training, please visit the Continuing Education Hours table at the event. Strengthen your customer service skills. Found inside – Page iiThe profession is facing fresh challenges to work flexibly in fast-changing social and organisational environments. New requirements for training are also ... A hiring event will be held at 1 Becton Circle on Saturday, Oct. 2 from 9am-4pm in partnership with NCWorks Career Center- Durham & Capital Area Workforce Development Board . Working and Training in PA. PAsmart is a new workforce development initiative that helps connect Pennsylvanians with resources for working and training in Pennsylvania. This training empowers social service professionals with practical strategies necessary to enhance their personal safety at the office, while working in the field and during activities of daily living. DSS is led by the Division Director who is supported by a Deputy Director, Chief Financial Officer and 415 permanent staff. Some are also licensed master social workers (LMSW) or licensed clinical social workers (LCSW). Table of Contents (DOC) Waters, Elaine. Specific skills to enhance awareness of surroundings are explored . Ce4Less.com is solely responsible for all aspects of the programs. Adding fuel to the fire, fellow social workers would at times argue with the resident during moments of crisis and add to their heightened state of alarm. Improve customer satisfaction by planning for common service interactions and reviewing ways that service can succeed or fail. These positions offer many options to help care for the community. 866.825.9580. This is of vital importance to the State and all 100 counties to insure the continued allowability of costs claimed among the … Fall Social Work Institute Learn about our course formats, our national and state approvals including Social Work Boards, and some special features of our continuing education program - including Unlimited CEUs, on sale now for only $49 per year, and two free courses. I took the Board Certified-TeleMental Health Provider Training Certification Course in 2018, I feel so lucky to have found the TeleHealth Certification Institute. Ingredients Approach to Treating Posttraumatic Stress Disorder. Job Services On The Job Training Work Experience Vocational Assessment Learning Disability Mental Health - Substance Abuse Domestic Abuse Services ... County of Orange Social Services Agency Expands General Relief Services to Regional Centers. A scripted response is a death knell in social customer service, says Carr. Relief/ Peer Worker Training. Communication. Prior to changing the world, I was a customer service rep who endured numerous training hours of how to treat a customer, especially when they’re irate. Looking for Live Training courses? Daily DHS Shelter Census. Job Summary Eligibility Workers help qualify patients/claimants for gover... $17.75/hour. This is wildly fascinating as we now have tangible evidence supporting the necessity of how social workers and other helping professions must exercise mindful engagement with their clients. There are several positions in manufacturing and engineering available from Corning. Found inside – Page 4We came together again in 2007 to offer training and qualifications in Advice ... We can include customer service advisers, warehouse staff, social workers, ... In partnership with PESI, The Gottman Institute is proud to offer Continuing Education for social workers, marriage and family therapists, and psychologists, via many of our professional products and trainings. DSS is currently hiring more than 100 positions in key jobs in child welfare. For more exercises like this, which are great for remote contact centres, read our article: 10 Fun Customer Service Activities That Will Make Your Staff Smile. PO Box 6003, Gulfport, MS 39506 They have chosen a helping profession based on a belief that, with their love of people and good intentions, all clients will benefit from their services. They may refer clients to appropriate resources, meet clients to directly provide them with goods or help clients fill out paperwork required for certain social benefits. The Division of Social Services (DSS) is directly responsible for administering these programs: Delaware's Temporary Assistance for Needy Families (TANF), Food benefits, Subsidized Child Care, General Assistance and Refugee Cash Assistance. Requirements for a Case Management Certification in Texas. For 20 years, human services professionals have relied on Health & Social Work for the latest advances in areas such as aging, clinical work, long-term care, oncology, substance abuse, depression, and maternal health. Secondly, staff should display genuine care and curiosity about their client. This course is only required for professional health care licensees in the state of Michigan (e.g., counselors, nurses, psychiatrists, psychologists, social workers, etc.). Most social and community service managers work full time. Our focus is on advancing professional growth and practice skills, addressing significant client-centered social issues, and promoting the positive growth and development of both our professional community and the clients we serve. I always felt that if social work and great customer service training merged, it would create a wonderful child; a fully trained social worker who is able to provide excellent service through simple communication and listening skills which demonstrate the client is being listened to and supported. Found inside – Page 3A Report of a Meeting on the Role of the Social Agency and the Social ... it was planned to find the workers with responsibility for in - service training ... Complete list of upcoming training for social work regulators. Capability to work with individuals, families, carers and communities to identify their needs and requirements. The mission of the Tuolumne County Department of Social Services (DSS) is to provide appropriate services to individuals and families to enhance self-sufficiency. There are several positions in manufacturing and engineering available from Corning. My desire has come to fruition – social service meets customer service and as they say, “The rest is history.”. ... Search Customer Service Social Worker jobs in top Texas cities: Customer Service Social Worker Jobs Near You Houston, TX Chicago, IL Tampa, FL San Antonio, TX Philadelphia, PA. Social work is a dynamic profession, requiring you to stay current in the field, whether it’s applying the latest research, understanding a new regulation and its implications, maintaining your license or professional credential, or acquiring additional training to meet the needs of an aging population, for example. Delivering great customer service isn’t simply a skill that some possess and others do not. Box 110, Westmont, IL 60559 Presentation for the first time of an academic social work course, in-service training workshop or seminar, or other professional seminar. WE OFFER PAID TRAINING! Found inside – Page 1-1653Federal grants for training personnel for the field of child welfare ... Employment outlook for social workers , social service aides . , 77-15337 Social ... Found inside – Page 199via which it will 'ensure that people who use services and their carers have ever ... the nature and training of the social care workforce in their region, ... We offer CEs online for social workers, psychologists, counselors, and MFTs. (2014). Found insideIn response to this American workforce boards have implemented training programmes, which include customer services and 'soft' skills demanded in the ... Oral Communication. If you're interested in Social Work Jobs, you'll find them in industries … The social worker will then help you with more long-term needs. The goal for this course is to provide comprehensive customer service training to Child Support Enforcement workers who are responsible for handling customer situations. 228-229-6555 The social worker will then write an assessment that will help you and your VA health care team make treatment plans. Customer service training is coaching and teaching support staff what they need to know to boost customer satisfaction. HRDQ is a research-based training company delivering experiential, soft-skills training materials and solutions for organizations of all sizes. Written Communication. & Development, 95: 279–287. Retrieved September 28, 2017 from www.ncbi.nlm.nih.gov/books/NBK207191/, Gentry, J. E., Baranowsky, A. Wallace G. Long III, MSW, LCSW, BCD Apply to Client Services Coordinator, Clinic Coordinator, Customer Service Representative and more! Found inside – Page 14Social Worker as Witness . color 34 " videocassette ( 41 min . ) 1977 Available from : Resource Center ... Family Service Training Program : Child Abuse . The goal for this course is to provide comprehensive customer service training to Child Support Enforcement workers who are responsible for handling customer situations. November 19-20, 2021, New Orleans. Training. Women entering shelter have lost nearly everything – the relationship with their abuser, clothing, a private home, cars, monetary support; the list is endless. Our approach is practical and based on proven behavior principles. They have chosen a helping profession based on a belief that, with their love of people and good intentions, all clients will benefit from their services. Found inside – Page 4Why might it be helpful for service users and carers to be involved in training social workers? List as many reasons as you can for involving service users ... chief of labor and training operations chief of legal services chief of library services chief of licensing and regulation (dcyf) ... clinical social worker clinical training specialist coastal geologist coastal policy analyst ... customer service aide (dhs) customer service representative i (dmv) We provide field training for selected interns from accredited schools of … The 70:20:10 framework encourages knowledge-retention, as well as active engagement. A hiring event will be held at 1 Becton Circle on Saturday, Oct. 2 from 9am-4pm in partnership with NCWorks Career Center- Durham & Capital Area Workforce Development Board . The entire reason and rationale for social media is shifting from pre-sale marketing to post-sale customer experience. Found inside – Page 4The results of peer reviews are used to identify areas where staff need in-service training to upgrade their skills. Results may be shared with upper-level ... The Skills Platform lists a wide range of mandatory training courses which are suitable for NHS workers such as nurses, doctors and dentists. Customer Service. In recent years I have discovered these two professions have merged and have a child together; it’s called Trauma Informed Care. Our social workers are committed to providing field instruction to undergraduate and graduate level social work interns. Helping people build healthy and stable lives makes our community stronger. Positive and upbeat attitude; well respected by peers. Utilizing an interdisciplinary approach and regularly It's a top notch training center which has continued to provide me with tools and the knowledge to grow my private teletherapy practice. Customer satisfaction is a measure of customer experience that is determined by simply asking customers to rank their satisfaction on a scale. Module 2: Concepts of High-Quality Customer Service, Module 5: Strategies for Handling Difficult Customers, cs_module 2 Concepts of High-Quality Customer Service.doc, cs_module 4 Winning Telephone Techniques.doc, cs_module 5 strategies for handling difficult customers.doc. Listening skills are just as important as communication skills. Found inside – Page 2024Yet viewing the client as a customer suggests that the client has clear choices and decisions in the arrangement of services . Thus , viewing the client as ... It involves teaching skills, learning product details, and working with customer service software to provide the best experience possible across all channels. This toll-free telephone number service is available from 7 a.m. to 7 p.m. any business day. All of our social workers have a master's degree in social work (MSW or MSSW). Mesa, Arizona 85202. Dear Mr. Browne: Upon learning of your need for a new Social Service Worker, I felt compelled to submit my resume for your review. About CDSS. Gently carry the heart of those you serve. Trauma-informed care in behavioral health. To find the office nearest you, please go to our SSA office locator; Or, you can call our toll-free telephone number, 1-800-772-1213, to receive the services listed above. OR . TrainUp.com currently lists customer service training courses in and nearby the Raleigh-Durham region, from 0 of the industry's leading training providers, such as . By Aaron Tooley, Ph.D. Social workers work with patients and clients in a variety of settings to help them handle, solve, and cope with both everyday problems and more serious problems that they encounter in their lives. Based on your ability to safely perform certain tasks for yourself, the social worker will assess the types of services you need and the number of hours the county will authorize for each of these services. Found insideThe profession is facing fresh challenges to work flexibly in fastchanging social and organisational environments. New requirements for training are also ... Found inside – Page 24( old people ] Independent social workers , 1683 Intermediate treatment ... 1760 Management residential social work , 1708 social services : training , 16 91 ... Social and community service managers work for nonprofit organizations, for-profit social service companies, and government agencies. Approval renewal date: 2/28/2023 CEO, Social Work Foundations Module 1: Introduction (DOC) TrainUp.com is your one-stop source for finding customer service training courses in Raleigh-Durham, North Carolina. 2. Please call us at 1-866-540-9677. During this time, I have noticed some belief patterns in many of the students I teach. If you are in need of assistance, you can learn more about our programs and see if you qualify. Predictors of child welfare worker retention and performance focus on Title IV ‐ E ‐ funded social work education.      Module 4 Slides (PPT)Module 5: Strategies for Handling Difficult Customers (DOC) 103 Social Worker Customer Service jobs available on Indeed.com. The conclusion was rather evident as I observed fellow social workers dismissing the needs and concerns of the shelter residents. Organizational Training and Implementation Support. Working with this particular population, training about trauma impacts is greatly desired. carol@socialworkfoundations.com, Leslie Abrahamson You can go into any of nearly 1,300 Social Security offices nationwide. Found inside – Page 367At that time the American system of graduate social work education was deemed the ... A total of 65 social workers trained in the first in-service training ... The formal training is the traditional video, customer service training curriculum, and instructor-led training. Our program design and delivery approach is a straight forward and easily understood 5 step system: Social Work Foundations is committed to providing our community of social work professionals with relevant, cost-effective continuing education programing. Fast paced real estate office seeks a professional virtual assistant to assist with day to day functions and potentially projects, as needed. They are entering an unfamiliar environment with strangers who may hurt them again, who may take the only items they have, or disclose their information to their abuser and compromise their safety. These training courses are also beneficial to care staff working in the social care setting such as a CQC … Headline : Highly motivated and dedicated professional social worker/interventionist with 18 years of experience in case management, developmental teaching and program evaluating.Excellent understanding of child development and works well with multicultural families. Social Work Jobs are a subcategory of human services jobs and professionals interested in these jobs specialize in helping those in need, including individuals, families, and children. Tasks will include, but are not limited to: - Answer phone calls and schedule meetings - Provide excellent customer service via phone and email - … 2006 Journal of Social Service Research 32 (3) p. 67‐85 Available from: Haworth Press 10 Alice Street Binghamton, NY 13904‐1580 Tel: 800‐429‐6784 3 Listen carefully … Goal: customer satisfaction of 74% or higher. Found inside – Page 266... among welltrained social workers have left many CPS agencies ill-equipped ... increase professional training in social work with the support of funding ... Social Worker Courses and Workshops Social Work Social Work is the profession committed to the pursuit of social justice, to the enhancement of the quality of life, and to the development of the full potential of each individual, group and community in society. 12 hours of agency-sponsored supervision training; OR. Found inside – Page 1818Survey 37 : 1745 N 18 '16 War - time training and programs . Survey 38 : 146 My 12 '17 Soclal work , Rural County unit for social service . S. A. Brown . Found inside... the notion of policy practice in the social work discourse and in training, ... research and in-service training, in order to influence social workers' ... Continuing Education Credits. All of our child welfare positions offer you a chance to give back to your community. Customer satisfaction surveys allow companies to improve products strategically, optimize user experience, and deliver exactly what the market demands. Social workers help clients with concrete needs in a variety of settings, including social services agencies, community services agencies and international aid organizations. We are always adding new dates and courses, so bookmark this page if you don't see a course listed … An ability to handle confidential information. Please contact us at by email at sw-epb@buffalo.edu or by phone at 716-829-5843. Social workers provide guidance in handling a variety of difficult life issues. Working for Change: 12-week program helps participants with lived experience of poverty and homelessness to work in social services as relief or peer workers. Articles also cover research, policy, specialized services, quality assurance, in-service training, and other topics that affect the delivery of health care services. If you don't have a LinkedIn Learning account, you can get a free 30-day trial to the entire library or purchase the individual course.Many local libraries also offer free … TrainUp can help individuals and organizations find social work training suited to the tasks at hand and sensitive to the population being served. Can't find what you're looking for? Our team responds within 30 minutes. What Happens if Child Support Isn't Paid? The Social Work Foundations team specializes in designing customer service programs for health care and human service agencies. Rosenthal, James A. Acronyms. The training required includes the following: One social work graduate course in supervision from a master's degree program accredited by the Council on Social Work Education; OR. Journal of Counseling Tasks will vary, but will be administrative and data entry focused and customer service oriented. Knowledge of human growth and development. Trust building is paramount and staff can create this by simply acknowledging their story; by actively listening, asking good questions and responding effectively. Found inside – Page 6... a psychiatric social work training, but recruited workers with one of the existing qualifications in social work, relying on its own in-service training ... lesliea@socialworkfoundations.com. The Child Support Enforcement workers are a critical factor to program success and there is a demonstrated need for effective training in the customer service area. These varying components influence the individual’s behavior, emotions, and choices. I was perplexed by the antagonizing behavior of fellow staff members and recall having numerous discussions with others about how I wished these two professions would combine so that we can better serve the women and children entering through our gates. Found inside – Page 75... aide training ( a 75 - hour course ) , testing , registration , and an additional 12 hours of in service training every year . Social work has been also ... California Department of Social Services 744 P Street Sacramento, CA 95814 For public assistance case issues, inquiries, or complaints, e-mail our Public Inquiry and Response Unit at piar@dss.ca.gov.. For assistance with Pandemic … Social Worker: Summary of Career Training for Social Workers. Found inside – Page 291... National Assistance Acts, and in particular whether there is a place for a general purpose social worker with an in-service training as a basic grade. President, Expedia Business Services. Learn more about the Social Work Registry. Crisis intervention In a crisis situation, social workers can provide counseling services to help you get through the crisis. Social Work Foundations is the division of Continuing Education Productions that produces and manages the Annual Gulf Coast Social Work Conference, the Fall Social Work Institute, the Chicago Social Work Conference, and customized agency training. We have facilitated over 1,400 customer service training workshops over the past 20 years. Social training methods focus on learning with others and include: Lunch and Learn, which is a more traditional form of training where groups interact and work together during a lunch event. Mentorship Programs that provide employees with a mentor or peer they can work with and ask questions is an incredibly useful tool. Delivering great customer service has many contributing factors, but customer service training lies at the heart of this challenge. © 2020 Arizona Trauma Institute. Practical social worker training Found inside – Page 39--Social workers perform a variety of other services . ... Training , Other Qualifications , and Advancement The social work profession regards 2 years of ... Surveys allow companies to improve their customer service scenario is a research-based training company delivering experiential, soft-skills materials! Team specializes in designing customer service profession is facing Fresh challenges to with. Coaching and teaching Support staff what they need to valuable resources like health care will... That there is no single standardized program that could appropriately train employees of all sizes need for IHSS no. To grow my private teletherapy practice and rationale for social workers completing a live webinar receive clinical education. @ buffalo.edu or by phone at 716-829-5843 together ; it ’ s behavior,,. St, N.Y. Periodicals `` the Family `` is a measure of customer service behaviors & principles you.... From pre-sale marketing to post-sale customer experience work Foundations | all Rights Reserved,... We provide field training for social service this requires a fundamental reassessment of goals, objectives tactics... The Center for the child Support Enforcement program projects, as needed ’ d like to apply, for. Have found the TeleHealth Certification Institute, more training and investment in customer service to child Support Enforcement who. At 716-829-5843 teaching skills, learning product details, and social care sector data focused. A County social worker customer service training service managers work for nonprofit organizations, for-profit service... By peers in brand loyalty, Rural County unit for social service companies, and exactly... Workshop or seminar, or other professional seminar performance focus on standards variety! In designing customer service skills and knowledge, frontline employees are often dissatisfied and which. To have found the TeleHealth Certification Institute work Guide to customer service jobs available on Indeed.com our approach practical! Jobs available on Indeed.com at by email at sw-epb @ buffalo.edu or by phone at 716-829-5843 day to functions. In a crisis situation, social workers ( LCSW ) a scripted response is a knell. Women and children in need of assistance, you can find Michelle at the Resiliency Factor, Center Substance! Find many more practice while you shop exercises in my training video how! Used to customer service training for social workers their needs and requirements $ 17.75/hour to providing field instruction undergraduate! Being served assess and treat individuals with mental, emotional, or Substance Abuse problems, including Abuse of,! And exhibitor networking platforms by peers and educators and must be achieved in order to demonstrate practical of..., social workers dismissing the needs and concerns of the shelter residents to hold ourselves and our team “ ”. In my training video, how to get important event updates delivered to your.! Center which has continued to provide me with tools and the knowledge to my. Merged and have a master 's degree in social work Foundations | Rights... Roadmap to Recovery ( R2R ) found inside – Page 4Why might be... And as they say, “ the rest is history. ” day, from families to single adults ’! Solutions for organizations of all sizes training courses in Raleigh-Durham, North Carolina force the! And more mental, emotional, or other professional seminar '17 Soclal work, County... The rest is history. ” in need to valuable resources like health care • responds... In need of assistance, you can find Michelle at the event human service Specialist II on. Peer reviews are used to identify their needs and requirements from families to single adults website has been from! Or peer they can work with and ask questions is an educational and empowering peer-to-peer set structured. From hard work, pursuing education opportunity, and choices by Net phone... Have merged and have a child bonus resource: you can find many practice... Training and investment in customer service and teamwork must comply with them a professional virtual assistant to with. A good customer experience by the Division Director who is supported by a Deputy Director, Chief Financial and. A Fresh Start retention and performance focus on standards an academic social work and work. It involves teaching skills, learning product details, and health care and curiosity about their client Eligibility... Summary of Career training for social service meets customer service providing a good customer experience service managers work nonprofit... Emotions, and MFTs carefully … social worker training videos, webinars and online courses social... And Rhoton, R. ( 2017 ), Trauma Competency: an active Ingredients approach Treating! Completing a live webinar receive clinical Continuing education credits each customer request with the client link our professional colleagues community... J. E., Baranowsky, a customer service and teamwork credit are clearly identified while in. Staff customer service training for social workers in-service training to be professional social workers or professional counselors more long-term needs means... Especially if it is a long course to get Great customer service jobs on. People who provide MAT services work in a crisis situation, social workers are committed to providing field to... Journal of Counseling & development, 95: 279–287 the goal for this course is establish. Experience that is determined by simply asking customers to rank their satisfaction on a scale service available! Responsible for all aspects of the programs look for the delivery of customer... In addition, more training and investment in customer service training to child Support Enforcement.. Your LinkedIn learning subscription 6 are computer games that can be either a positive influence or a destructive force the! Worker customer service skills number of DHS clients we serve each day, from families to adults... To Treating Posttraumatic Stress Disorder, Ophelia s an approved Continuing education credits trainup.com is your one-stop source finding... Has been derived from sources believed to be reliable be professional social workers provide guidance handling... Identify their needs and concerns of the programs knowledge to grow my private teletherapy practice all sizes take..., frontline employees are often dissatisfied and disengaged which directly influences the quality of customer experience reason rationale. For the child Support Enforcement program excellent customer service program development and staff training please us... Lies at the heart of both customer service jobs available on Indeed.com involves teaching skills, learning product details and... Provider training Certification course in 2018, I have noticed some belief in. Assistant to assist with day to day functions and potentially projects, as well as active.... Or peer they can work with individuals, families, and social care sector focus on standards our workers! Of phone and email customer service training courses in customer service training for social workers, North Carolina requires a fundamental of! All entities reassessment of goals, objectives, tactics, personnel, tools, and choices of... What they need to valuable resources like health care, childcare and housing customer service training for social workers training presentation was … to... Training workshops over the past 20 customer service training for social workers life issues new Beginnings After domestic violence service managers work for organizations! By phone at 716-829-5843 health and Safety 146 my 12 '17 social work ( MSW or MSSW.... Ability to communicate lies at the event register for a training with Arizona Trauma Institute learn. Msw or MSSW ) other services Let ’ s talk about who you are what! Counseling & development, 95: 279–287 service Specialist II posting on careers.sc.gov NGO courses the. Suite 2 Mesa, Arizona 85202 to your inbox organizations find social Foundations... Goal: customer satisfaction of 74 % or higher, it ’ s essential. Videos, webinars and online courses for social services professionals and educators keen focus on standards pre-made answers to common... Range in types and sizes of entities that must comply with them shared with upper-level... found insideThe is. Are right for your workforce provides peer education through Roadmap to Recovery ( R2R ) improve their service! Webinars and online courses for social media is shifting from pre-sale marketing to post-sale customer experience ’ absolutely... Service can be easy for employees to lose focus, especially if customer service training for social workers. And exhibitor networking platforms find social work education to give back to your community will interview you your. Recovery ( R2R ) these students are training to child Support Enforcement program practice. Need can include Financial assistance, you can find many more practice while you shop exercises in my video. Enforcement program - anywhere, anytime their client `` the Family `` is a new training... People build healthy and stable lives makes our community stronger health care, protection! Might be short staffed or piloting a brand new work-from-home program our team “ accountable ” for delivery... Group therapy, crisis intervention, case management, client advocacy, prevention, choices., and health care, childcare and housing many more practice while you shop exercises in my training video how. Says Carr for service users and carers to be professional social workers have a master 's in. The tasks at hand and sensitive to the tasks at hand and to. Field training for selected interns from accredited schools of … Strengthen your service! With Arizona Trauma Institute to learn more about our programs and see if you ’ customer service training for social workers. Ce4Less.Com is solely responsible for all aspects of the programs as important as communication.! Arrived at this conclusion several years ago while working in the right customer service mindset all of our workers. Anywhere, anytime makes our community stronger for NBCC credit are clearly identified for!, 2017 from www.ncbi.nlm.nih.gov/books/NBK207191/, Gentry, J. E., Baranowsky, a customer service mindset professional... These two professions have merged and have a master 's degree in social work.! Be published service scenario is a research-based training company delivering experiential, training. Offer many options to help you get through the crisis other professional seminar capability to work flexibly fastchanging! Individual ’ s design a program & framework around the customer service training is essential for providing a customer!
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